Internet Service Providers have misled customers for too long with inaccurately advertised “up-to” internet speeds, instead of a reliable average speed.
The industry must act to end this scandal and stand up for consumers who are too often paying top prices for low speeds or an unreliable internet connection, with research showing up to three quarters of households pay for an internet speed they never receive.
I welcome moves by the Advertising Standards Agency to ensure providers instead advertise average speeds, so consumers can make a more reliable choice and get better value for money.\n

A decent broadband connection is vital for businesses and customers in St Helens and across the country, and I raised the importance of this in the House of Commons and urged Ministers to introduce a change immediately.


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